Check your device specs to see if it supports USB-C.
USB-C adapters are designed to be fully featured with Windows 10/11 and require a USB-C port on a PC configured for video output. After that, plug in your USB-C device again.įor additional help with USB-C, see Fix USB-C problems.Īdditional USB-C adapter troubleshooting info After 10 seconds, press and hold the Power button for about 20 seconds until the Windows logo appears, disappears, then appears again. Unplug your USB-C device, then shut down your Surface by selecting Start > Power > Shut down. If the device came with a power supply, plug in the device. My video is not showing on my external monitorįor more info, see Troubleshoot connecting Surface to a second screen. Not all USB-C compatible cables support all features.įor more info, see the section "For devices using USB-C" in How to charge Surface. Use the cable that came with your device. If you’re using a USB-C hub, try plugging just the USB-C device directly into Surface.
If you are having trouble with the USB-C port on your Surface or a USB-C adapter, here are some things you can try.įor some information about troubleshooting USB-C problems in general, see Fix USB-C problems in Windows. Surface Book 2 and later, all Surface Go models, Surface Laptop 3 and later, Surface Laptop Go, Surface Laptop Go 2, Surface Laptop Studio, Surface Laptop SE, Surface Pro 7 and later, Surface Pro 7+, Surface Pro X, and Surface Pro X Wi-Fi, Surface Studio 2 and later. The steps on this page apply to the following devices:
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